Return and Store Policy

Return Policy

Domestic Shipping

We use UPS Ground as our primary shipper. Most orders received by 2 PM EST. will be shipped same day. We provide tracking numbers and insurance on all packages at no additional costs. Shipping rates may vary and depend on location, size, weight, and speed. UPS has increased their rates recently and we have no control of it. A $5 handling fee is applied to all online and phone orders to cover costs of boxes and extra charges from UPS. Residential addresses are charged an additional $2.50 by UPS. UPS doesn’t ship to customer’s P.O. Box. Additional costs may apply.

International Shipping

We use UPS/USPS as our primary international shippers. Please email us first before you place an order so we can confirm we ship to your location. Customers are responsible for all customs and taxes. Please email us your order so we can calculate shipping for you. Additional handling fee is applied to all international orders. Tracking and Insurance is only available with global express or priority mail and UPS. We do not ship to Africa!

Returns and Exchanges

All sales are final. We do not offer refunds or exchanges on any merchandise. The only exception is in the event you receive wrong or damaged items. Any problems must be reported within 3 days of delivery of item. Call us immediately at 972-241-8424. You can ship items back for refund or exchange only when we confirm we will receive your items. Customer is reponsible for shipping both ways.

Store Policy

Minimum Order

We are a cap wholesaler. We offer our products at rock bottom prices with most items not requiring a dozen purchase. There is a $50 minimum order. The order minimum applies to subtotal and not total price with shipping costs.

Payment Information

We accept visa, mastercard, discover, and amex. All information is kept secure and private and deleted and destroyed once order has been shipped. We do not keep credit card numbers on file for security purposes. You are protected by the latest ssl encryption technology on all secure transactions. We do not charge your order until it has been shipped. In the event your card declines, we will call you for alternate payment methods. We do not accept checks, and do not do C.O.D.’s.

Inventory

We try our best to keep our website as accurate as possible. There may be times we are out of stock of your design or specified color or size. We constantly restock and get new designs in every week. In the event an item is out of stock, we ship whatever we have and charge same amount what we ship. We are a wholesaler and most clients just accept replacement of a similiar design. So we may substitute some items to complete your order with like or similiar products when customer choose substitute option. If you MUST have specific designs, colors, or sizes, please contact us or leave a note stating this.

Phone Orders

We kindly ask our customers to place orders online which is available 24 hours a day. Our time and resources are limited at times, and we need to devote our phone lines to customer service issues and questions. Ordering online has many benefits including convenience, security, stored account information, and accurate pricing and shipping. A $5 handling fee is applied to all orders. Operating hours are as follows.